When a major non-conformity is raised corrective action must be implemented before a new certificate can be issued or an existing certificate endorsed at annual (DOC) or intermediate (SMC) verification. A major non-conformity may be downgraded to a non-conformity as soon as appropriate initial corrective action has been taken. Corrective action against this non-conformity may then be agreed and a corrective action timescale agreed.
What happens after an MCA auditor raises a major non-conformity?
